Rental Rate.
The rental rate is calculated by 2 different methods depending on the rental location. 24 hour period which is displayed as “nights” on the invoice. The rental period is 24 hours starting 1 hour after the requested start time on the first day and ends at the same time on the return day.
A later return time may be requested until office close time. A fee of 10% of the invoice rental rate is charged for each hour that the vehicle is returned later than the start time.
Daily period which is displayed as “days” on the invoice. The rental period ends at the store closing time on the return day regardless of the start time.
Booking Procedure.
A booking deposit of 10% is paid to start the booking procedure. It is calculated as a percentage of the total value of the invoice amount. This is not confirmation of the reservation. Confirmation is completed within 24 to 48 hours of receipt of the booking request. If the reservation cannot be completed per the customer invoice the booking deposit is refunded in full within 48 hours of notification.
A reservation fee of 2,500 JPY for administration and processing is payable in addition to the booking deposit.
If the requested vehicle is available for the requested rental term reservation is confirmed. Confirmation is sent via email. A second email will be sent requesting payment of the balance of the rental fee. This must be paid to complete your rental. If payment is not received 31 days before the start date your reservation maybe cancelled and the booking deposit forfeited.
Changes to Rental Term or Reservation.
If you want to change any details of your booking, you must contact Japan RV Rental.
Changes at certain locations, or in certain time periods, or for certain vehicles may not be possible.
For change of rental location within 31 days of start of rental date you must pay the cancellation fee. In addition, we apply a re-booking fee of 2,500 JPY. The rental rate may vary from your original reservation.
For change of rental dates within 31 days of the rental start date the rental fee will not be less then the original issued invoice.
You will not be refunded for loss of use of the vehicle if you arrive later than the issued invoice start date. Notification of change in start date must be given more than 31 days before the issued invoice start date.
If you fail to cancel a reservation or notify us of late arrival and do not pick-up the vehicle in accordance with the issued invoice, you may be charged for up to the full amount.
If you do not have the correct driver license translation, international driver permit or your original driver license your booking will be cancelled and you must pay full amount.
Late Returns.
If you are late returning the vehicle please contact us as soon as possible. Extra charges are payable on returning the vehicle.
If the vehicle is returned later than 6 pm there is a fee of 1 extra day rental applied.
In addition the office may be closed and unattended in which case the vehicle must be returned the following morning.
Cancellation.
When the customer request to cancel the following applies to payment.
31 Days or More = 20,000 JPY. This amount is deducted from the deposit. Remaining amount is refunded within 21 days when notice of intent to cancel is given.
Less than 30 ~ 14 days = 100% Deposit and 10% Balance Payment. Deposit is not refunded and 10% of balance payment is deducted. Remaining amount is refunded within 21 days when notice of intent to cancel is given.
Less than 14 ~ 2 days = 100% Deposit and 30% Balance Payment. Deposit is not refunded and 30% of balance payment is deducted. Remaining amount is refunded within 21 days when notice of intent to cancel is given.
Less than 1 day = 100% Deposit and 80% Balance Payment. Deposit is not refunded and 80% of balance payment is deducted. Remaining amount is refunded within 21 days when notice of intent to cancel is given.
The day you rent 100% Deposit and Balance Payment = No Refund. You must pay 100% of the rental fee for cancellation or “no show” on start day.
During Rental Period = No Refund. If the renter decides to cancel or return the camper earlier than the contract rental term end date the balance of remaining rental fee is not refunded.
Refunds.
Will be paid in Japanese yen into nominated Paypal Account, Bank Account or Credit Card Account. Refunds can take up to 28 days to return to your account depending on your financial institution.
Japan RV Rental nor vendor is liable for any loss due to bank fees or currency conversion. Security deposit paid by credit card or PayPal will not be refunded in cash.
The 2,500 JPY reservation administration and processing fee is not refunded.
