Booking and Cancellation

Rental Rate.

The rental rate is calculated per 24 hour period which is displayed as “nights” on the invoice. The rental period is 24 hours starting 1 hour after the requested start time on the first day and ends at the same time on the return day.

A later return time may be requested until office close time. A fee of 10% of the invoice “night” rental rate is charged for each hour that the vehicle is returned later than the start time.

Reservation Deposit.

A booking deposit of up to 30% is paid to secure the reservation. It is calculated as a percentage of the total value of the invoice amount. This is not confirmation of the reservation. Confirmation is completed within 24 hours of receipt of the booking request. If the reservation cannot be completed the booking deposit is refunded in full within 24 hours.

A reservation fee of 2,100 JPY for administration and processing is payable in addition to the booking deposit. When the reservation cannot be completed the reservation fee is also refunded.

Changes to Rental Term or Reservation.

If you want to change any details of your booking, you must contact Japan RV Rental.

Changes at certain locations, or in certain time periods, or for certain vehicles may not be possible.

For change of rental location within 30 days of start of rental date you must pay the cancellation fee. In addition, we apply a re-booking fee of 2,100 JPY. The rental rate may vary from your original reservation.

For change of rental dates within 30 days of the rental start date the rental fee  will not be less then the original issued invoice.

You will not be refunded for loss of use of the vehicle if you arrive later than the issued invoice start date. Notification of change in start date must be given more than 30 days before the issued invoice start date.

If you fail to cancel a reservation or notify us of late arrival and do not pick-up the vehicle in accordance with the issued invoice, you may be charged for up to the full amount.

Late Returns.

If you are late returning the vehicle please contact us as soon as possible. Extra charges are payable on returning the vehicle.

If the vehicle is returned later than 7 pm there is a fee of 1 extra day rental applied.

In addition the office may be closed and unattended in which case the vehicle must be returned the following morning.

Cancellation.

Please contact us soon as possible if you want to cancel.

30 Days or More: 7,900 JPY Cancellation Fee. A cancellation fee is charged when notice of intent to cancel is given more than 30 days before the first day of the rental period. The cancellation fee is deducted from the booking deposit ( partial payment of rental fee ) that is paid at the time of reservation. Any balance of the booking deposit is refunded within 21 days when notice of intent to cancel is given.

30 Days or Less: No refund. When intent to cancel the reservation is given less than 30 days before the first day of the of the rental period the booking deposit is not refunded.

On Start Day: You must pay 100% of the rental fee for cancellation or “no show” within 24 hours of rental start time and date.

During Rental Period: No Refund. If the renter decides to cancel or return the camper earlier than the contract rental term end date the balance of remaining rental fee is not refunded.

Refunds.

Will be paid in Japanese yen into nominated Paypal Account, Bank Account or Credit Card Account. Refunds can take up to 21 days to return to your account depending on your financial institution.

Japan RV Rental nor vendor is liable for any loss due to bank fees or currency conversion. Security deposit paid by credit card or PayPal will not be refunded in cash.

The 2,100 JPY reservation administration and processing fee is not refunded.