Booking and Cancellation

Reservation Deposit and Fee.
A booking deposit of up to 12% is paid to secure the reservation. It is calculated as a percentage of the total value of the invoice amount. This is not confirmation of the reservation. Confirmation is completed within 24 hours of receipt of the booking request. If the reservation cannot be completed the booking deposit is refunded in full within 24 hours.

A reservation fee of 2,100 JPY for administration and processing is payable in addition to the booking deposit. When the reservation cannot be completed the reservation fee is also refunded.

Changes to Rental Term or Reservation.
If you want to change any details of your booking, you must contact Customer Service.

Changes at certain locations, or in certain time periods, or for certain vehicles may not be possible. Changes permited may impose extra rental fee or cancellation charges. In addition, we may apply a rebooking fee of 2,100 JPY.

You will not be refunded for loss of use of the vehicle if you arrive later than the issued invoice start date. Notification of change in start date must be given more than 14 days before the issued invoice start date.

If you fail to cancel a reservation or notify us of late arrival and do not pick-up the vehicle in accordance with the issued invoice, you may be charged for up to the full amount.

Late Returns.
If you are late returning the vehicle please contact us as soon as possible. Extra charges are payable on returning the vehicle.

If the vehicle is returned later than 7 pm there is a fee of 1 extra day rental applied.

In addition the office may be closed and unattended in which case the vehicle must be returned the following morning.

Cancellation.
Please contact us soon as possible if you want to cancel.

More than 14 days: 3,200 JPY Cancellation Fee. A cancellation fee up to 3,200 JPY is charged when notice of intent to cancel is given more than 14 days before the first day of the rental period. The cancellation fee is deducted from the booking deposit ( partial payment of rental fee ) that is paid at the time of reservation. Any balance of the booking deposit is refunded within 21 days when notice of intent to cancel is given.

Less than 14 days: No refund. When intent to cancel the reservation is given less than 14 days before the first day of the of the rental period the booking depsoit is not refunded.

During Rental Period: No Refund. If the renter decides to cancel or return the camper earlier than the contract rental term end date the balance of remaining rental fee is not refunded.

Refunds.
Will be paid in Japanese yen into nominated Paypal Account, Bank Account or Credit Card Account. Refunds can take up to 21 days to return to your account depending on your financial institution.

Japan RV Rental nor vendor is liable for any loss due to bank fees or currency conversion. Security deposit paid by credit card or PayPal will not be refunded in cash.

The 2,100 JPY reservation administration and processing fee is not refunded.