We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses we make of it. We also explain the options you have regarding your personal data. When you request services from us, access our websites, or otherwise interact with us, for example, but without limitation, through our outlets, our in vehicle technology, official pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section.
What We Collect.
Name, address and contact details, including telephone and mobile number, and email; Date and place of birth, passport number and driver’s license information.
Location data such as geographic location of electronic devices used to contact us or to access our mobile “apps” or of the vehicle or equipment you have rented;
Information regarding the vehicle or equipment rented and its operation during your rental. Rental charges you incur and other information relating to your transactions.
Information about your credit history or other publicly available information about you from consumer reporting agencies.
We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law.
As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.
We take reasonable measures to protect against the loss, misuse and unauthorised access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:
Restricting access to personal data to our employees on a “need to know” basis; Enforcing policies and procedures for our employees in their handling of personal data; and
Using technologies designed to safeguard data during its transmission, such as SSL encryption for the data you provide on our websites.
We will share your personal data among ourselves, our vendors and other companies to provide services to you, including to:
Make your rental reservations.
Process and/or confirm your transactions.
Provide you with enhanced rental services.
Provide you with services in relation to your rental.
Provide you with customer assistance.
Bill and collect amounts owed in connection with your rentals.
For customer satisfaction and market research purposes to help us improve our services.
Protective and legal uses.
We may use, share and disclose your personal data for legal reasons as we believe necessary or appropriate, including:
Under applicable law, including laws outside your country of residence.
To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage.
To comply with legal process.
To respond to requests from public and government authorities including public and government authorities outside your country of residence.
To enforce our terms and conditions.
To recover our vehicles, equipment or any monies due, such as through debt collection agencies.
To protect our operations or those of any of our subsidiaries.
To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others.
To allow us to pursue available remedies or limit the damages that we may sustain.
We hope this policy answers your questions about our collection and use of your personal data. If you have additional questions please contact us.