Payments and Refunds.
You agree to make payment of the deposit at the time of booking via a debit to your nominated payment method. The amount debited will (subject to the following) be the amount shown.
Full refund of the deposit will be made if cancellation is within the guidelines of the Cancellation Policy. Or at the time of vehicle return and once all conditions of rental have been verified including return of the vehicle and accessories in good condition.
Depending upon the currency of the booking, your native currency and the country in which payment was issued, there may be foreign exchange fees and other fees which are in accordance with your arrangements with your financial institution.
Requirements upon Picking Up the Vehicle.
You will be required to provide payment at pick up to cover the balance of rental payment and any other charges.
In addition, you must have your passport and valid international drivers license or translated copy of original license.
IMPORTANT: The documents must have been issued within 12 months of the rental period.
Failure to provide these documents will forfeit your booking and deposit.
A record and/or copy of these documents may be retained by the rental company to minimise the risk of monetary and property loss.
Vehicle Availability Compensation.
When you make your reservation we confirm the vehicle is available for the dates that you request and once you pay the booking deposit the vehicle cannot be booked by another customer. We make every effort to ensure the vehicle is available as per the reservation. In the unusual circumstance where the vehicle is not available due to mechanical breakdown or due to damage from previous customer etc, we will provide another camper of the same type or an upgrade at no extra cost. If you decide not to use the substitute camper you will not be refunded.
If there are no alternative campers available you will be refunded the booking deposit. You will not refund for out-of-pocket expenses relating to alternative transportation or accommodation that you arrange.
Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with the site or any products or services purchased on the site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on the site or any linked site. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to either: (i) for breach of implied terms, at our option, to resupply the service or the cost of resupplying the service; or (ii) otherwise, to the value of the booking made. We sell from inventory supplied by each vendor and we do not over-sell that inventory. We cannot accept additional liability for unavailability caused by a vendor over-selling its own inventory.
We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to
Level 9, Ariake Frontier Building B
3-7-26 Ariake Koto-ku
Tokyo, Japan 135-0063
Tel : +81 50 3136 5553
We make every effort to ensure all information displayed on the site is accurate, however, as considerable information is accessed from our partners and posted by our customers, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on the site (including these terms and conditions) at any time without notice to you.
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